Karen Gallagher

South Carolina

I purchased a circa 1910 Sterling Silver Rolex at an estate sale. At the time of purchase it worked somewhat, but then it would stop. I took it to a local watchmaker who indicated that he couldn't fix it and that I needed to take it a specialist. Living in a fairly rural area, there aren't that many specialists, so I took my hunt to the Internet where I came upon Jeffrey's website. I contacted him via email and within an hour he gave me a call. I explained what the problem was (age of the watch, condition) and he indicated that he would like for me to send the watch so that he could give me an accurate estimate since the watch was so old. Jeffrey emailed me a 2nd day air label and I mailed him the watch. Once he receive the watch, he contacted me and stated that he could fix it. He quoted me what I considered a reasonable price and stated that if he had to do any repairs outside of the what he quoted to me I would not be charged further. Four weeks later my (now working) Rolex was returned to me followed up by a phone call from Jeffrey to make sure that I had received it. Jeffrey provides exceptional customer service and exceptional craftsmanship and I would highly recommend his services.